Payment & Billing

What are my payment options for pre-order items?

When placing your pre-order you may pay for the non-refundable deposit at checkout using any of our current payment options. We are pleased to accept online payments via the following credit/debit cards: Visa; Visa Electron; Master Card; Maestro and Solo. We also accept payment via PayPal. We are unable to accept payment for pre-order deposits by cheque or money order. Your balance payment is due once the item has come into stock.

What are my payment options for in-stock items?

During the checkout process you may choose any of our current payment options. We are pleased to accept online payments via the following credit/debit cards: Visa; Visa Electron; Master Card; Maestro and Solo. We also accept payment via PayPal. We are unable to accept payment by cheque or money order online. To place an order by cheque or money order, please call +44 (0) 345 805 5777. Please note that we will not ship your order until we receive payment in full from you and the amount due has been cleared.

Do I have to pay VAT?

Value Added Tax (VAT) will be added to all applicable orders for UK and European customers. International customers are responsible for all other duties, taxes and fees in accordance with their destination country’s importation laws.

I have a question on my charges.

Sign-in to your account to review your orders. Compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Sign-in to your account to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your returned item(s).

When will my credit card be charged?

Your credit card will normally be charged within 24 hours prior to shipment of your item(s). In the case of a pre-order deposit, you will be charged the deposit amount stated in the product description at the time of ordering. If you have selected to pay by Payment Plan, you will be charged the corresponding amount each month, as set out in the original agreement when you first placed your pre-order. For more information on our non-refundable pre-order deposits, please click here.