BIG Chief Rewards Policy

1. All customers must agree to our terms and conditions to be eligible to participate in the BIG Chief Rewards Points customer loyalty scheme.

2. By becoming a member of the BIG Chief Rewards Points customer loyalty scheme, customers agree to receive advertising, marketing materials and other communications from BIG Chief Studios.

3. The BIG Chief Rewards Points customer loyalty scheme membership is open to individuals of at least 18 years of age. 

4. Trade customers purchasing items for resale are not eligible for membership. 

5. Customers with multiple accounts may only use reward points accumulated in each separate account for new purchases of qualifying products. Reward Points accumulated in separate accounts are non-transferrable and cannot be combined.

6. Reward Points may not be transferred or conveyed by any means to anyone, including to a customers’ estate, and may not pass to customers’’ successors and assigns. Accumulated points do not constitute property of the customer.

7. Reward Points are subject to present and future terms and conditions. 

8. A customer may close their account at any time by submitting a request for account closure via email to BIG Chief Studis at [email protected]. 

9. Reward Points are only valid for purchases made online via bigchief.shop.

10. BIG Chief Studios may change the BIG Chief Rewards Points customer loyalty scheme membership rules, benefits, terms and conditions of participation, or point values for purchases in whole or in part at any time without prior notice. Changes may affect the value of points already accumulated. 

11. BIG Chief Studios may change or terminate loyalty scheme partners, if any, and withdraw, limit, modify or cancel any reward, increase the points required for any reward, modify or regulate the transferability of rewards or benefits, institute, or add reward blackout dates, or limit the number of reward points for use by any one customer on any one purchase.

12. BIG Chief Studios may, at any time, terminate or modify the BIG Chief Rewards Points customer loyalty scheme without any further obligations to members.

13. Abuse of the BIG Chief Rewards Points customer loyalty scheme  including failure to follow scheme policies and procedures, the sale or barter of points or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by BIG Chief in its sole judgment may result in cancellation of the customer’s account and future disqualification from scheme participation as well as forfeiture of all points accrued. In connection with the enforcement of any of the terms and conditions governing the BIG Chief Rewards Points customer loyalty scheme  BIG Chief reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, solicitors’ fees and court costs.

14. BIG Chief reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by BIG Chief shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.

15. As a condition of membership, BIG Chief Rewards Points customer loyalty scheme members may receive print / electronic point statements, BIG Chief Rewards Points customer loyalty scheme updates and other related materials at BIG Chief’s sole discretion.

16. If there is no account activity, or Reward Points have not been applied to a customer’s account for two consecutive years (24 months), the account is subject to closure and termination, including forfeiture of all accrued points.

17. Information provided by the customer will be handled according to the BIG Chief Privacy Policy. Customers interested in learning more about BIG Chief’s privacy practices should visit https://bigchiefstudios.co.uk/privacy-policy.

18. Members of the BIG Chief Rewards Points customer loyalty scheme earn one point for every pound spent on qualifying purchases on the bigchief.shop website. BIG Chief, in its sole discretion, may award points for purchases made prior to the date of membership. Reward Points earned will be rounded to the nearest whole pound of the purchase. Reward Points will be applied to the customer’s account as soon as practicable following shipment of the qualifying purchase. When a customer returns an qualifying purchase to BIG Chief, the award Points previously applied to the customer’s account for that purchase will be deducted from the customer’s account. Other exclusions may apply. Reward Points have no cash value.

19. Customers will earn Reward Points for every pound spent. Purchases made in whole or in part using BIG Chief Rewards Points, discount or promotional codes, refunds, etc will earn Reward Points on the balance. Customers cannot combine Reward Points with any other promotion, including discount or promotional codes, refunds, shipping promotions / discounts, etc.

20. Customers cannot combine BIG Chief Reward Points with any other discount or promotional codes, refunds, shipping promotions / discounts, or site promotions on any one order. Orders will be manually adjusted to reflect only one discount / promotion usage, at BIG Chief’s discretion.

21. Reward Points may not be used in part or in whole towards an item’s non-refundable deposit. Any Reward Points applied to an order that requires a non-refundable deposit, will be allocated to the remaining balance of the item. All non-refundable deposits must be paid for in actual funds.

22. Reward Points are redeemable at 20 points to the pound of purchase price for qualifying purchases, or at such other rate as BIG Chief may determine in its sole discretion. 

23. Reward Points that have been redeemed for qualifying pre-order purchases that have been subsequently cancelled for any reason will be returned to the customer’s account provided that the customer notifies BIG Chief Studios within 14 days of pre-order.

24. Reward Points that have been redeemed for qualifying in-stock purchases that have been subsequently cancelled or returned for any reason will be returned to the customer’s account provided that the customer notifies BIG Chief Studios within 14 days of receipt of the goods and once the goods have been returned to BIG Chief Studios warehouse and have passed inspection.

25. BIG Chief is not responsible for communications lost due to change of address or other contact information. Reward Points that remain in customers’ accounts are forfeited if and when the BIG Chief Rewards Points customer loyalty scheme is terminated.

26. BIG Chief Rewards Points have no expiration date, but BIG Chief reserves the right to change the BIG Chief Rewards Points customer loyalty scheme at any time without notice, including imposition of point expiration dates.

27. Customers without a previously shipped order may only use BIG Chief Reward Points if their first qualifying product order subtotal is £50.00 or more.

28. All Reward Points must be earned and redeemed according to the BIG Chief Rewards Points customer loyalty scheme terms and conditions. BIG Chief has the absolute right to make the final decision on whether a purchase qualifies for BIG Chief Rewards Points customer loyalty scheme.