Frequently asked questions

Payment Plans

A BIG Chief Payment Plan is a payment installment option available for pre-order items, allowing customers to budget for their collectables with an affordable monthly payment schedule.

BIG Chief Payment Plans are administered by PayPal. This recurring payment system is not currently automated. Recurring payments need to be made manually via your BIG Chief account.

How do Payment Plans work?

Shop for your pre-order item within our online store:

Add the item to your shopping cart (note only 1 item can be added per payment plan).

Calculate the amount you will pay each month:

Select the number of payment installments.
Choose the date that suits you each month.

Agree to the Terms and Conditions:

You must acknowledge and agree to the Cancellation Fees.
Click to place your pre-order.

You will be redirect to PayPal to make payment for your deposit amount

Your Order will automatically update with the number of installments on your plan.

We will email you 8 days before your payment is due, you will then need to login to your account and make the required payment via PayPal.

Are Payment Plans available for in stock items?

No, Payment Plans are available for pre-order items only.

What are my payment options for a Payment Plan?

All payment are processed via PayPal, so we can accept MasterCard, Visa and Maestro. We do not accept American Express. Payments are accepted in pounds sterling (£). Please note that we are unable to accept payment cheque or money order for Payment Plan instalments.

What is the duration of my Payment Plan agreement?

The recurring payment agreement will continue for the number of monthly payment instalments that you selected, or until either you or we choose to end it.

If I select a Payment Plan when will I receive my item?

Items purchased by Payment Plan will be shipped to customers once the goods have come into stock and the last payment has been charged and cleared. Shipping costs and any applicable taxes are added to the last payment.

When will my card be charged?

Your debit or credit card will be charged monthly on the selected payment date, or within five business days of the date that you selected for the item's Payment Plan schedule.

Will I incur any charges?

You are able to pay by debit or credit card and you will not incur any card surcharges.

How do I cancel my Payment Plan?

You can cancel your Payment Plan at any time by logging into the BIG Chief Account and submitting a support ticket to us. Please note if you cancel your Payment Plan, this does not cancel your pre-order with us.

Do cancellation fees apply to items on a Payment Plan?

Yes, cancellation fees apply if you cancel your pre-order of an item on a Payment Plan. See Cancellation Fees for more information.

Refunds

If you cancel your pre-order within 14 days of placing your order you will receive a full refund.

If you choose to cancel your pre-order after the 14 day period, you will receive a refund minus the non-refundable deposit amount, or if the item does not have a non-refundable deposit, you will be charged £10.00 administration fee per monthly payment instalment paid.